FÈATH
Cancellation Policy
We kindly ask that you give us at least 24 hours’ notice if you need to cancel or reschedule your appointment.
We understand that plans can change, but missed appointments and late cancellations mean we’re unable to offer that time to another client.
Reschedule
-
1st time…. you can reschedule any time.
-
2nd time…. you can reschedule only within two weeks of the original appointment.
-
3rd time…. you can reschedule only within two weeks of the 2nd rescheduled appointment with an additional 50% charge of the price for the service(s) booked.
Cancellation
-
1st…. ok
-
2nd…. ok, but you will be an additional 50% charge of the price for the service(s) booked.
-
3rd - you can book again, but you will be an additional 100% charge for the service(s) booked.
No show
-
For all Clients…. you can’t book more than two weeks out from the cancelled date.
-
New clients…. you can book again, but you have to pay 100% of what you booked previously.
-
Existing clients…. you can book again, but you have to pay 100% of what you booked for previously.
Appointments missed without notice or cancelled with less than 24 hours’ notice will be charged at the full service price. This applies to all clients, including first-time clients. Any outstanding fees must be settled before another appointment can be booked.
Following a missed appointment without notice, future bookings may only be made up to two weeks in advance.
Thank you for your understanding and for respecting the time reserved for your appointment.